Last updated: September 2026
Minor Surgery Clinic Ltd (“Minor Surgery Clinic”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of our patients and website visitors.
This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, arrange a consultation or receive treatment from us.
Minor Surgery Clinic Ltd provides private medical and minor surgical services in the United Kingdom.
For questions about this Privacy Notice or the way we handle your personal information, please contact:
Email: contact@minorsurgeryclinic.co.uk
Depending on your interaction with us, we may collect:
Medical information and patient photographs may constitute health information and are treated as special-category personal data under UK data-protection law.
We may use your information to:
We do not use information provided in connection with your medical enquiry or treatment to send unrelated promotional emails or WhatsApp messages unless we have an appropriate legal basis to do so.
We process personal information only where we have an appropriate lawful basis under UK data-protection legislation.
Depending on the circumstances, this may include processing that is necessary to take steps at your request before entering into a contract, to perform our contract with you, to comply with our legal obligations, and for our legitimate interests in operating and administering a safe private medical practice.
Where we process information concerning your health, we also rely upon an appropriate condition under Article 9 of the UK GDPR, including where processing is necessary for the provision and management of healthcare by or under the responsibility of a healthcare professional subject to duties of confidentiality.
Where consent is specifically required, we will request it separately.
We use Cliniko, a specialist practice-management system, to manage appointments and securely maintain patient records.
Information held within your clinical record may include your contact information, medical history, consultation notes, photographs, treatment information, correspondence and other information relevant to your care.
Access to patient records is restricted to authorised individuals who require access for legitimate purposes connected with your care or the administration of the clinic.
We may communicate with you by email, telephone or WhatsApp in relation to your enquiry, consultation, treatment, appointment or aftercare.
If you contact us using WhatsApp, or ask us to communicate with you through WhatsApp, information transmitted through that service will also be processed by the provider of WhatsApp in accordance with its applicable terms and privacy arrangements.
Please be aware that electronic communications can never be guaranteed to be completely secure. We therefore take reasonable steps to minimise the amount of sensitive medical information communicated through ordinary messaging services where appropriate.
You may ask us at any time to use a different method of communication.
You may be asked to provide photographs to assist us in assessing your enquiry, providing an initial indication of treatment suitability or cost, planning your treatment, or documenting clinical progress.
Photographs provided for these purposes will be treated as confidential medical information and will not be used for advertising, social media, teaching or other promotional purposes without separate appropriate permission.
Where appropriate, we may provide virtual consultations using Google Meet.
Information processed through Google Meet may also be processed by Google in accordance with Google’s applicable privacy and security arrangements.
We do not routinely record virtual consultations unless there is a specific reason to do so and you have been appropriately informed.
Where tissue or other specimens require examination following a procedure, relevant information may be shared with an appropriate histology or pathology laboratory.
We only provide information reasonably necessary for the laboratory to perform the requested service and report the results.
Payments may be made by bank transfer, card or, occasionally, cash.
We retain appropriate records of payments and transactions for accounting, legal and administrative purposes. We do not intentionally store complete payment-card details within your clinical record.
Where necessary and appropriate, information may be shared with:
We do not sell patient information.
We use Google Ads to advertise our services.
Our website may use cookies, tags or similar technologies associated with advertising, website functionality and measurement.
Where consent is legally required for non-essential cookies or tracking technologies, these technologies should not be activated until you have been given appropriate information and made your choice through our cookie-consent mechanism.
Further information is available through our Cookie Policy and cookie settings.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable medical, professional, regulatory, insurance, accounting and legal requirements.
Clinical records may therefore need to be retained for a significant period after treatment has ended.
Different categories of information may have different retention periods.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, disclosure or misuse.
These measures include using appropriate access controls, secure practice-management software and restricting access to patient information to individuals who require it for legitimate purposes.
Subject to applicable law, you may have rights concerning your personal information, including the right to:
Some rights are subject to exemptions, including circumstances where we are required to retain medical records or other information.
To exercise your rights, contact: contact@minorsurgeryclinic.co.uk
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Further information is available at www.ico.org.uk.
We may update this Privacy Notice periodically to reflect changes in our services, systems, legal requirements or the way we process personal information.
The latest version will be published on our website.
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